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Lida Lingling Zhang

Assistant Professor
Business Administration
University of Macau
Macao

Professor Business and Management
Biography

Jia YUAN currently working as an assistant professor at University of Macau. She received her Ph.D. in Marketing, University of Macau.

Research Intrest

Team diversity and relational demography, Status processes in teams, Identity processes in teams

List of Publications
Chow, C. S. F., & Zhang, L. L. (2008). Measuring consumer satisfaction and dissatisfaction intensities to identify satisfiers and dissatisfiers. Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior, 21, 66-79.
Zhang, L. L., Lam, L. W. & Chow, C. S. F. (2009). Segmenting the customer base in a CRM program according to customer tolerance to inferiority – A moderator of the service failure-customer dissatisfaction link. Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior, 22, 68-87.
George, E., Chattopadhyay, P., & Zhang, L. L. (2012). Helping hand or competition? The moderating influence of perceived upward mobility on the relationship between blended workgroups and employee attitudes and behaviors. Organization Science, 23, 355-372.

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